No fake letter today. Here it is, plain and simple: Wendy, you should never have introduced wraps to the menu. First of all, my preliminary research (and by research, I mean I tried to remember) shows that in fashion and in food, the wrap has been irrelevant since 2005.
Secondly, contrary to popular belief (and by popular belief, I mean your silly new commercials) wraps are not less messy than sandwiches. They are not more ideal for people on the go. They're just an excuse to eat a burrito when you don't have a taste for Mexican.
Finally, the wrap is a flimsy sissy slap to the face of the menu choice that has made your establishment great: the sandwich.
So here is my advice to you: no more wraps. Bring back the monthly rotation of mouthwatering specialty sandwiches. The chicken cordon bleu. The monterey ranch chicken club. The chicken parmesan . . . dear me, that was the perfect sandwich. For the better part of a year you gave me a reason to come back again and again by offering a limited-time-only sandwich I simply had to have. Wraps? Wraps? There's not even bread on that. Dave would be ashamed of you.
Oh, and you should have given Michael Scott a chance. You two would have been cute.